FAQs

Are the houses near the university?
Yes all are within walking distance

Do I have to pay council tax?
No as a student you are exempt

Are you accredited?
Yes – we are all members of the MLAS

Do you have houses large groups?
We have houses suitable for groups ranging from 2 to 8

What happens if something goes wrong in the house?
As we are a local group there is always a local contact to fix any problems

Is my deposit safe?
All deposits are covered by a government approved schemes.

How can I contact my landlord if something goes wrong?
You will have a direct number for your landlord .  The landlords in our group will also give you a list of contacts who you can call if any problems occur and  you cannot get in touch with your landlord

How is my rent paid?
Most landlords require that your rent is paid monthly in advance by standing order.  Some landlords differ so please confirm with the individuals.

Does my rent include water rates, gas and electricity?
This depends on each individual landlord, some landlords include all or some of the utilities and you should ask the landlord specifically.

What is the average cost of the utilities?
This depends upon the number of people in a house, the type of house and how you use the services.  We would estimate that the average you should budget for gas and electric is £5-£10 per week

Will I get my deposit back?
Your deposit will be protected with a recognised deposit protection scheme in accordance with legislation.  This means that if your landlord wants to make deductions and you do not agree with those deductions, the landlord must deposit the money with an independent third party arbitrator and then justify the deductions.  If the arbitrator disagrees with your landlord, then your deposit will be returned.  Deductions are only made for damage including breakages and items above and beyond “normal wear and tear”.

Will my property have an up to date gas certificate?
Each of our landlords will be able to issue you with a gas certificate on commencement of your tenancy

Will my property have an up to date electric certificate?
Each of our landlords will be able to produce an electric certificate on commencement of your tenancy.

What about contents insurance?
Most Landlords only insure their own contents.  It is your responsibility to insure your own property.  This can sometimes be done by extending your household policy from your permanent residence however you will need to take this up with an appropriately qualified insurance advisor.

What is an HMO?
An HMO is a House in Multiple Occupation which is a house with more than two story’s and five or more unrelated tenants. An HMO requires a licence which is issued by the local authority and should be on display in the property. What you should be aware of is that all student houses are subject to the same safety standards regardless of whether they require an HMO licence or not. If you require any further information you can contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it